Monday
Mar262012

Phone Rage

 

Phone Rage

1 x 60’ 
Channel 4
Cutting Edge series
TX 2008
Close-Up Films

It’s hard to say what we hate the most... the push-button menus,  the music or the 40-minute wait.   ‘Phone Rage’ goes inside the world of the modern call centre to meet the people who are trying to serve us - but somehow,  they are also the people we’ve come to hate.  We follow the ‘super agents’, the new generation of call centre workers who are being trained to empathise with the customers and calm the angriest of callers.  In South Africa, the new frontier in the world of call centres, agents have their accents ‘neutralised’ and learn about the funny ways of the Brits.

Press reaction

Credits